Personal Data Protection Policy
Your personal data is important to the Bayview International Hotels and Resorts group
Your personal data is important to us and it is our policy to respect the confidentiality of information and the privacy of individuals. This Policy outlines how we manage the personal data we hold in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) in Singapore (the “PDPA”) and to the extent applicable, the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applies to all divisions and organisations in Bayview International Hotels and Resorts. We also comply with local data protection and privacy laws in our operations out of Australia, Malaysia, New Zealand, and Singapore.
What types of personal data do we collect?
We may collect and hold personal data of persons/entities including but not limited to:
Examples of such personal data include biodata, contact details, account information and your preferences, queries, requests and feedback.
How do we collect your personal data?
The ways in which we may collect your personal data include (but are not limited to) collecting directly or indirectly from you or your authorised representatives in the course of:
What kind of purposes do we collect your personal data for?
In general, we may use your personal data for the following purposes:
How do we use and/or disclose your personal data?
We will only use, disclose and/or transfer your personal data for the purposes you have been notified of and consented to or which are permitted under applicable laws and regulations.
We will not sell, rent or give away personal data to third parties for commercial purposes without your consent.
Who do we share your personal data with?
Depending on the product or service concerned, personal data may be disclosed or transferred to:
Where personal data is disclosed or transferred to organizations outside of Bayview International Hotels and Resorts who handle or obtain personal data as service providers to Bayview International Hotels and Resorts, we require such organizations to acknowledge the confidentiality of such personal data, undertake to respect any individual’s right to privacy and comply with the PDPA (and where applicable, the GDPR) and this Policy and use such personal data only for our purposes and otherwise follow our reasonable directions with respect to this data.
In addition, where personal data is transferred overseas, and we may need to process or deal with your personal data outside Singapore, we will ensure that such transfer is in compliance with the PDPA and this Policy or is permitted under applicable data protection and privacy laws and regulations.
How do we manage, protect and store your personal data?
We regard breaches of your privacy very seriously and we have implemented measures to secure and protect your information, such as training our employees who handle your personal data to respect the confidentiality of such personal data and your privacy, storing personal data in a combination of secure computer storage facilities and paper-based files and other records, taking steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure.
However, you will appreciate that it is not for us to perfectly secure your personal data from cyber-attacks, such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorized disclosure, loss or destruction of your personal data arising from such risks.
The PDPA also requires us not to store personal data longer than necessary. We will cease to retain your personal data when we no longer require such personal data for the purposes we originally notified you of or for any business or legal needs.
How do we keep personal data accurate and up-to-date and how to exercise your right to correct the personal data we hold of you?
We endeavour to ensure that the personal data we hold about you is accurate and up-to-date. We realise that such personal data changes frequently with changes of address and other personal circumstances. We encourage you to contact us as soon as possible to update any personal data it holds about you. Our contact details are set out below and we may require you to verify your identity before updating the changes provided.
How to exercise your right to access the personal data we hold of you?
To make a request to access the personal data we hold about you, please write in to us. We will require you to verify your identity and to specify what data you require. Depending on the circumstance, we may charge a reasonable fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested. If the data sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
How to exercise your right to withdraw your consent?
The consent that you provide will remain valid until such time it is being withdrawn by you in writing. To make a request to withdraw your consent previously given, please contact us in writing here. You may also unsubscribe directly from any electronic communications you receive from us.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and to be determined on a case by case basis) for your request to be processed and for us to notify you of the consequences of us acceding to the same.
How to request deletion of the personal data we hold of you?
If you require your personal data to be deleted, please contact us in writing here and we will do our best to remove your personal information from our systems and to apply your decision to any data storage done by our partners, when the partners allow for that.
As an example, if you logged in via a social network into our Members Account, we will be able to delete, upon request, your email address from the users databases managed by our partners.
Depending on the circumstance, we may charge a reasonable fee to cover the cost of verifying the application, locating and actually erasing your data. If the data sought is extensive, we will advise the likely cost in advance and can help to refine your request if required.
What if you have a complaint?
If you consider that any action of Bayview International Hotels and Resorts breaches the PDPA (or where applicable, the GDPR) or this Policy, you can lodge a formal complaint with us here.
COOKIES POLICY
USE OF COOKIES
You are advised that we use cookies or other tracers on our online booking site .
These tracers may be installed on your device depending on the preferences that you expressed or may express at any time in accordance with this policy.
1. WHY HAVE A COOKIES POLICY?
With a view to provide information and ensure transparency, we established this policy so that you can learn more about:
2. WHAT IS A COOKIE?
Cookies and other similar tracers are packets of data used by servers to send status information to a user’s browser and return status information to the original server through this same browser.
The status information can be a session identifier, a language, an expiration date, a response field or other types of information.
During their validity period, cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.
There are different types of cookies:
3. WHY USE COOKIES?
We use cookies and other tracers primarily for the following purposes:
Cookies strictly necessary for browsing our Website and the ability to use all of their features, and intended in particular to:
Cookies for features intended in particular to:
Cookies for visitor tracking are aimed at improving the comfort of users by helping us understand your interactions with our Website (most visited pages, applications used, etc.); these cookies may collect statistics or test different ways of displaying information in order to improve the relevance and usability of our services.
Advertising cookies are intended to (i) offer you, in advertising spaces, relevant, targeted content that may be of interest to you (best offers, other destinations, etc.) based on your interests, browsing behavior, preferences, and other factors, and (ii) reduce the number of times that the advertisements appear.
Affiliate cookies identify the third-party website that redirected a visitor to our Website.
Social network cookies, set by third parties, allow you to share your opinion about and content from our Website on social networks (for example, the “Share” or “Like” application buttons for social networks).
The social network applications on our Website as mentioned above can in some cases allow the social networks concerned to identify you even if you did not click on the application button. This type of button can allow a social network to track your browsing on our Website, simply because your account in the social network concerned is enabled on your device (open session) while you are browsing.
We recommend that you read the policies of these social networks to familiarize yourself with how they use the browsing information they may collect, especially with regard to advertising. These policies must specifically allow you to make choices on these social networks, particularly by configuring your user accounts for each of them.
4. CONSENT
The installation of certain cookies is subject to your consent. Also, when you first visit our Website, you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.
This process is supported by means of an information banner on the home page of our Website, which informs you that by continuing to browse, you are agreeing to the installation of cookies that require consent on your device.
You can change your mind at any time using the various methods described in section “Deleting and/or blocking cookies”.
5. DELETING AND/OR BLOCKING COOKIES
You have several options for deleting cookies and other tracers.
Browser settings
Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.
You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).
Regarding management of cookies and your preferences, configuration varies for each browser. This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:
Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.
If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer.
However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on our Website will not be accessible, and we cannot be held responsible in this case.
Specialized advertising platforms
Several professional advertising platforms also give you the option to accept or block cookies used by companies that are members. These centralized mechanisms do not block the display of ads; they simply prevent the installation of cookies that tailor ads to your interests.
For example, you can visit the website http://www.youronlinechoices.com to prohibit the installation of these cookies on your device. This website is offered by digital advertising professionals brought together within the European Digital Advertising Alliance (EDAA) and managed in France by Interactive Advertising Bureau France.
Tracker management using your web browser extensions
There are many simple and free programs that can be added to your web browser to allow to block and manage all types of trackers.
Please find below a few of samples :
Updates to this Policy
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. This Policy was last updated on 19th July 2018. If you are unsure whether you are reading the most current version, please contact us.
Bayview International Hotels and Resorts
19th July 2018
