Discover the answers to previous guests' queries below
Whether you need details about the family facilities available at our Batu Ferringhi resort or would like to know more about hosting an event in one of our ballrooms, please check the frequently asked questions listed below.
You can book a tour at our Tour Desk in the lobby or, if you're feeling adventurous, you can take a bus to KOMTAR from the bus stop in front of our hotel. From there, you can get a free MBPP Rapid Penang CAT shuttle service that takes you around Penang's main heritage areas.
There are many free guides, maps and other tourist-related publications available in the hotel. You can also plan a great itinerary with our Tour Desk staff. If you're in the city, don't hesitate to ask passers-by. In general, most Penangites are very friendly and will be more than willing to tell you about their favourite spots as well as how to get there, even if English isn't their first language.